This page is dedicated to our website's
Privacy & Cookie Policy
This Privacy Policy applies if you are a visitor of our website, one of our individual customers, a prospect, an employee of a customer or prospect or an individual who is relevant to our work for clients and Wyre Solutions Limited, the owner and provider of this Website.
Here to provide you with peace of mind
We take your data seriously.
Wyre Solutions Limited takes the privacy of your information very seriously. This Privacy Policy applies to our use of all Data provided by you when you use the Website, or which we collect before, during and after our relationships with our customers and prospected clients.
Wyre Solutions Limited shall, from time to time and as required by law or circumstance, update the terms and conditions of this Privacy Policy, which shall be updated on the Website where time is of the essence.
Please read this Privacy Policy carefully.
Definitions and Interpretations:
1. In this Privacy Policy, the following definitions are used:
| Term | Definition |
|---|---|
| Cookies | a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies). |
| Data | collectively all information that you submit to Wyre Solutions Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws. |
| Data Protection Laws | These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. |
| GDPR | the General Data Protection Regulation (EU) 2016/679 and any such regulations which may be in place at the time of this Policy, which shall include revisions as described In Law and subject to the UK Government’s legal revisions. |
| Legitimate Interest | one of the UK GDPR lawful bases for processing personal information. It provides a lawful basis for processing where the processing is necessary for your legitimate interests or those of a third party, but only where these legitimate interests outweigh individuals’ interests, rights and freedoms. |
| PECR | Privacy and Electronic Communications Regulations 2003 (as amended). These Regulations sit alongside the DPA 2018 and the UK GDPR. PECR gives specific privacy rights in relation to electronic communications. |
| UK and EU Cookie Law | the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and any such Regulations which may be in place at the time of this Policy. |
| User(s) or you | any third party that accesses the Website and is not either (i) employed by Wyre Solutions Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Wyre Solutions Limited and accessing the Website in connection with the provision of such services. |
| Website | the website that you are currently using, Wyre Solutions, and any sub-domains of this site unless expressly excluded by their own terms and conditions. |
| Wyre Solutions Limited, We or Us | Wyre Solutions Limited a company registered in England & Wales. Registration Number: 7622764 having its principal office at 45 Anglo House, Worcester Road, Stourport on Severn, Worcestershire, UK. DY13 9AW |
2. In this Privacy Policy, unless the context requires a different interpretation:
a. The singular includes the plural and vice-versa;
b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
c. A reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “including” is understood to mean “including without limitation”;
e. Reference to any statutory provision includes any modification or amendment of it; and
f. The headings and sub-headings do not form part of this Privacy Policy.
Scope of this Privacy Policy:
3. This Privacy Policy explains how Wyre Solutions Limited may use personal information that we collect about you when you visit our website or is provided to us or which we collect before, during and after our relationships with our customers. It also does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Wyre Solutions Limited is the “data controller”. This means that Wyre Solutions Limited determines the purposes for which, and the manner in which, your Data is processed.
in each case, in accordance with the law, and with this Privacy Policy.
Data Collected:
5. We may collect the following Data, which includes personal Data, from you:
a. Name;
b. Title;
c. Job title;
d. Profession;
e. Contact Information such as email addresses, telephone number(s) and addresses;
f. Demographic information such as postcode, preferences and interests;
g. Web browser type and version (automatically collected); and
h. Operating system (automatically collected).
i. Records of your interactions with us such as telephone conversations, letters and other correspondence (including e-mail)
j. Marketing preferences
in each case, in accordance with this Privacy Policy.
How we Collect Data:
6. We may collect Data in the following ways (this includes but is not limited to):
a. Data is given to us by you via voluntary website forms and associated landing pages in order to gain access to content such as datasheets, case studies, videos etc., contacting us by phone, email or any communication with us directly from you in some other way;
b. We also collect information when you register for webinars and events, complete surveys, use our web chat or enquire through our online forms;
c. Website usage information is collected using cookies (details available further in this privacy policy).
d. Other companies we work with: provide us with information to help us deliver our services to you. These include:
i. Our customers who may instruct us to connect our services to your company or may provide us with personal information about you as an employee, contractor or contact of the customer.
ii. Companies in the same group of companies as us: who may provide relevant information about you.
iii. Companies that are relevant to a customer project: for example, a third-party supplier working on a project involving one of our customers may give us your contact details so that we may more easily communicate with you.
iv. Companies in the business of supplying data lists: the personal data we acquire is processed on the lawful basis of ‘legitimate interest’.
v. Business networking events and websites where the information is likely to have been published directly by the individual (or on their behalf by a third party with authority to do so) and where the data is likely to have been published for business purposes or with the expectation that this personal data may be processed by third parties for business purposes, including marketing.
vi. Credit reference agencies: provide us with information on your creditworthiness.
vii. Public registers: such as the Land Registry or Companies House provide us with information relevant to our customer.
e. From IFS;
f. From IFS Partner Connect;
g. From IFS UK&I User Group
h. From or via Zoho;
i. From LinkedIn;
j. From Linktree;
k. From Mailchimp;
l. From HubSpot
m. From HotJar
n. From Endole; and
o. Data that is collected automatically as described in Section 5 of this Privacy Policy.
Regardless of the source, we believe it is important to treat that information with care and to help you maintain your privacy.
Data that is Given to us by You:
7. Wyre Solutions Limited will collect your Data in a number of ways, for example:
a. When you contact us through the Website, by telephone, post, email or through any other means;
b. When you voluntarily complete website forms and associated landing pages to gain access to content such as data sheets, case studies, videos, white papers, infographics, brochures, etc;
c. When you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. When you enter a competition or promotion through a social media channel or during an event;
e. When you elect to receive marketing communications from us; and
f. When you use our services.
in each case, in accordance with this Privacy Policy.
Data that is received from Third Parties:
8. Wyre Solutions Limited may receive Data about you from the following third parties (this includes but is not limited to):
a. Google Marketing Platform;
b. LinkedIn;
c. Facebook for Business;
d. Companies in the business of supplying data list (the personal business data we acquire is processed on the lawful basis of ‘legitimate interest’);
e. Any CRM provider with whom you engage either directly or via third parties indirectly.
Data that is Collected Automatically:
9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times, and frequency with which you access the Website and the way you use and interact with its content.
b. We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data:
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. Internal record-keeping;
b. Improvement of our products and/or services;
c. Transmission by email of marketing materials that may be of interest to you; and
d. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.
in each case, in accordance with this Privacy Policy.
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
12. For the delivery of direct marketing to you via e-mail, the lawful basis that may be used are consent and legitimate interest:
a. Opt-in consent or explicit consent is a specific type of consent which applies when you take a positive and affirmative action when consenting by, for example, check a tick box
b. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
c. We send direct marketing communications on the basis of ‘legitimate interest’ and, where applicable, the soft opt-in allowed by the Privacy and Electronic Communications Regulations (PECR) as mentioned above.
d. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
e. On each marketing communication we send, we include information about why we have made contact with you, offer a mechanism to opt out of further communications and provide a link to this privacy policy, for you to review information on the sources we have used to gather your data.
13. We may use your Data to show you Wyre Solutions Limited adverts and other content on other websites. If you do not want us to use your data to show you Wyre Solutions Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).
Who We share Data With:
14. We may share your Data with the following groups of people for the following reasons:
a. Any of our group companies or affiliates – to ensure the proper administration of your business(es);
b. Our employees, agents and/or professional advisors – to obtain advice from professional advisors; and
c. Third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly.
in each case, in accordance with this Privacy Policy.
Keeping Data Secure:
15. We will use technical and organisational measures to safeguard your Data, for example:
a. Access to your account is controlled by a password and a username that is unique to you.
b. Where We store your Data, it is stored on our secure Microsoft or third-party servers.
c. Where your Data is stored by third-parties, we have no control over the Data.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:Â privacy@wyresolutions.co.uk.
17. If you want detailed information from: Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
18. In all cases Wyre Solutions adheres to the ‘security principles’ as described within the UK GDPR legislation and takes guidance from the ICO as is required from time to time.
Data Retention:
19. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your Rights:
22. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update, or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your Data.
f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
g. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: privacy@wyresolutions.co.uk
h. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
i. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Transfers outside the European Economic Area:
23. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.
24. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.
Links to other Websites:
25. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.
Changes of Business Ownership and Control:
26. Wyre Solutions Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Wyre Solutions Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
27. We may also disclose Data to a prospective purchaser of our business or any part of it.
28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies:
29. This Website may place and access certain Cookies on your computer. Wyre Solutions Limited uses Cookies to improve your experience of using the Website and to improve our range of services. Wyre Solutions Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and always respected.
30. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
31. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Wyre Solutions Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
32. This Website may place the following Cookies:
| Type of Cookie | Purpose |
|---|---|
| Analytical/performance cookies | They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. |
| Functionality cookies | These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). |
| Targeting cookies | These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. |
33. You can find a list of Cookies that we use in Schedule 1 – Cookies.
34. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.
35. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
36. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
37. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer
Direct Marketing:
38. Email, post, SMS and telephone marketing: from time to time, we may contact you by email, post, SMS or telephone with information about products and services of ours and/or our partners which may be of interest to you.
39. As mentioned in section 12, we send marketing communications on the basis of ‘legitimate interest’ (see above) and, where applicable, the soft opt-in allowed by the Privacy and Electronic Communications Regulations (PECR).
40. On each marketing communication we send, we include information about why we have made contact with you, offer a mechanism to opt out of further communications and provide a link to this privacy policy, for you to review information on the sources we have used to gather your data.
41. You can let us know at any time that you do not wish to receive marketing messages by emailing privacy@wyresolutions.co.uk. You can also unsubscribe from our marketing by clicking on the unsubscribe link in the marketing messages we send to you, usually located at the bottom of our communication to you.
42. If you actively consent to receiving information from us, you may still opt out at a later date.
General:
43. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
44. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
45. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
46. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this Privacy Policy:
47. Wyre Solutions Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.
48. Any changes will be immediately posted on the Website and with regards to the website, you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.
49. You may contact Wyre Solutions Limited by email at privacy@wyresolutions.co.uk.
Data Privacy FAQs:
50. In this section, we have complied two questions you may have about Wyre Solutions data, how we gather it, why we use it and how you can control the information we hold for you and your business.
a. I’ve received an email or direct mail from Wyre Solutions Limited – where did you get my data and who gave you permission to store and use it?
i. If you’ve received an email from one of our sales development team or a piece of direct mail from our marketing team, we have, including but not limited to, researched your business contact data online, from public domain business sources such as your company website, Companies House and companies in the business of supplying data lists.
ii. We store this information in our secure CRM as we have a legitimate business interest in identifying potential new customers, who may find our services relevant to their businesses.
iii. On each piece of marketing material we send, we will include information about why we have made contact with you, offer a mechanism to opt out of further communications of this type and provide a direct link or details of how to access this privacy policy, for you to review the sources we have used to gather your data.
b. I do not wish to receive further communications from Wyre Solutions Limited, how do I opt out?
i. If you would prefer not to receive emails from our team, you can opt out of future messages by following the opt-out link in the email or by emailing privacy@wyresolutions.co.uk asking to be removed.
ii. If you would like to stop receiving marketing communications via post, please follow the details contained in the mail or email privacy@wyresolutions.co.uk, and we will remove you from our mailing list.
SCHEDULE 1 - COOKIES
Below is a list of the cookies that We may use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know by emailing privacy@wyresolutions.co.uk.
Necessary Cookies:
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
| Cookie | Duration | Description |
|---|---|---|
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors. |
| __cfruid | session | Cloudflare sets this cookie to identify trusted web traffic. |
| __hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
| elementor | never | This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time. |
| JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category. |
| cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other". |
| CookieLawInfoConsent | 1 year | Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie. |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Functional Cookies:
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| __cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| __hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
| messagesUtk | 5 months 27 days | HubSpot sets this cookie to recognise visitors who chat via the chatflows tool. |
Analytics Cookies:
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga_GXMEK67WMY | 2 years | This cookie is installed by Google Analytics. |
| _ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| __hstc | 5 months 27 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
| hubspotutk | 5 months 27 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
| CONSENT | 2 years | YouTube sets this cookie via embedded YouTube-videos and registers anonymous statistical data. |
Performance Cookies:
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
We do not use Performance Cookies at this time.
Advertisement Cookies:
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customised ads.
| Cookie | Duration | Description |
|---|---|---|
| YSC | session | YSC cookie is set by YouTube and is used to track the views of embedded videos on YouTube pages. |
| VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
| yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
| yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
| yt.innertube::requests | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::nextId | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
Other Cookies:
Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.
| Cookie | Duration | Description |
|---|---|---|
| DEVICE_INFO | 5 months 27 days | No description |
| GetLocalTimeZone | session | No description |
Policy Review Record:
| Version | Policy Review Completion Date | Next Policy Review Date |
|---|---|---|
| 1.0 | 02/03/2023 | 02/03/2024 |
Contact us
Let us know if you have a question.
Need to ask us a question?
If you have a question with regards to our website privacy and cookie policy, please feel free to contact us via email on privacy@wyresolutions.co.uk