Service Catalog: Service Management in IFS Cloud

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Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service offering while aligning your service request and fulfillment processes with automated approvals and workflows.

Achieve enhanced service levels through an organised user interface and a single point of entry, accessible by desktop or mobile devices. The new catalog makes it easy to standardize and scope services, simplifying complex service models.

Why IFS Cloud for Service Management?

IFS Cloud enables service businesses to integrate a best-in-class service management platform with their existing systems landscape for operational efficiency and revenue growth. The platform supports forward-thinking service organisations on their digital transformation journey to deliver outcome-based service and unparalleled customer satisfaction. Read the FAQ to learn more.

With the new service catalog, you have precise control over the services you provide, including delivery, pricing, and associated SLAs.

Interactive service catalog capabilities

Here’s how the Service Catalog works:

  1. Browse different services: All services are arranged into groups.
  2. Customise groups: Define which services are provided for each group and other details such as service delivery, pricing, and SLA entitlements by customer.
  3. Standardise service tasks: Apply a standard sequence of steps to each service, including resources and materials.
  4. Asset applicability: Alter the content of the catalog depending on the asset being serviced.
IFS Service Catalog Screenshot

Watch how it works in real time. This 90-second sequence reflects the new Service Catalog experience from the user’s perspective.

Your IFS Cloud journey

IFS Cloud is a compelling next step for IFS customers. To provide you with more information about the possibilities and potential of this solution for your business, please do not hesitate to contact us.

Discover more of the improvements, new features and new innovations embedded in the IFS Cloud platform. Watch this webinar where Mark Brewer, IFS VP of Service Industries explains the how, what, when and why of an upgrade & the service management functionality available.

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